Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details

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Telephone

07983684563

Email

ask@byaksanadecastro.com

What information we collect, use, and why

We collect or use the following information to provide patient care, services,
pharmaceutical products and other goods:
Name, address and contact details
Gender
Pronoun preferences
Date of birth
Emergency contact details
Photographs
Health information (including medical conditions, allergies, medical requirements
and medical history)

We also collect the following information to provide patient care, services,
pharmaceutical products and other goods:
Health information
Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and
using your personal information. There is a list of possible lawful bases in the UK

GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in
brief set out below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where
we get personal information from and who we share personal information
with. There are some exemptions which means you may not receive all the
information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete
personal information you think is inaccurate or incomplete. You can read more
about this right here.

Your right to erasure - You have the right to ask us to delete your personal
information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit
how we can use your personal information. You can read more about this
right here.

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Your right to object to processing - You have the right to object to the
processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you. You can
read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis
you have the right to withdraw your consent at any time. You can read more
about this right here.
If you make a request, we must respond to you without undue delay and in any
event within one month.
To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient
care, services, pharmaceutical products and other goods are:
Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to
object. To be clear, you do have the right to withdraw your consent at any
time.

Where we get personal information from

Directly from you
How long we keep information

We will keep medical records for up to 8 years for legal requirements.

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are
circumstances where we will share relevant health and care information. These are
where:
you’ve provided us with your consent (we have taken it as implied to provide you
with care, or you have given it explicitly for other uses);

we have a legal requirement (including court orders) to collect, share or use the
data;
on a case-by-case basis, the public interest to collect, share and use the data
overrides the public interest served by protecting the duty of confidentiality
(for example sharing information with the police to support the detection or
prevention of serious crime);
If in England or Wales – the requirements of The Health Service (Control of
Patient Information) Regulations 2002 are satisfied; or
If in Scotland – we have the authority to share provided by the Chief Medical
Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit
and Privacy Panel for Health and Social Care or other similar governance and
scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint